How do I redeem a promotional code?

Please enter during the checkout process in the relevant boxes. Please note only one code can be applied per order.

Can I change my order?

Our orders are dispatched promptly so we’re unable to amend orders once placed.

Can I add items to my order?

You will need to place a new order for any additional items.

Can I remove items from or cancel my order?

Your order can be cancelled under the Consumer Contract Regulations 2013. Please find further information here

How do I change my delivery address?

We’re unable to change the delivery address once an order is placed.

Delivery & Returns

When will I receive my order?

Please visit our Delivery Policy for further information

How do I return my item?

Please visit our Returns Policy for further information

My order has been damaged in transport

Please contact us immediately at hello@relayrugs.co.uk with your order reference, address and images of the damage.

I have received a faulty item, what should I do?

We pride ourselves on our attention to detail and quality standards but in the event you receive a faulty item we are extremely sorry. Please contact our customer service team at <a href=”mailto:hello@relayrugs.co.uk”>hello@relayrugs.co.uk</a> with your order number and images of the fault and we will get in touch with you asap.

Would you take my old rug back from me to recycle?

Yes we would do. Please see our Take Back page for more info.

Caring for your Relay Products

Should I use Rug Grip with my Relay rug?

We recommend the use of rug grip to reduce movement and keep your rug in place to avoid slips or trips.

I’ve unpacked my rug and it is a little creased, what shall I do?

To get your rug looking its best after unpacking, reverse-roll the rug and then lay it flat at room temperature for 24 hours. Then, gently brush or vacuum using a floor-tool attachment. The creases should disappear.

Can I vacuum my Relay Rug?

We recommend using a floor-tool attachment to avoid damaging the pile. You can also gently brush or shake to maintain appearance. Rotate your rug regularly to help prevent it becoming worn in one area.

How do I clean my Relay Rug?

Blot spills immediately with a clean, dry, white cloth. To spot clean, test carpet shampoo on an inconspicuous area first, before surface shampooing. Ensure the rug does not get too wet. Your rug will have a care label on the reverse, please retain this for future info. For more stubborn stains we advise to contact a professional cleaning company.

Additional information

Our rugs are not suitable for use near open fires, keep away from sources of ignition. Please lay on a dry floor only.


Every effort is made to ensure colour accuracy in our product photography but colours can vary across devices due to individual settings. Due to the nature of our process, colour & pile height will vary between the Relay Classic products