Relay Takeback Scheme

Part of our journey to a circular economy

Get £10 off

Get £10 off your next purchase when you send us back your
 pre-loved Relay rug.*

We Recycle

We divert 5000 tonnes of 
pre-consumer carpet a year and now we’re making it easier to recycle your unwanted rugs too.

Take Back

You can return your old rug to us using our Takeback service. It will then be recycled & made into another one!

Let’s Close the Loop Together

Complete the form below.
We'll send packaging and return labels for rug pickup
We'll inform you when the courier can collect from your home or designated location.
There will be a £10 collection charge, redeemable on next purchase.

Frequently Asked Questions

Can I recycle any rug?

We’re happy to accept any rugs previously purchased from this site.

What if my rug is damaged?

That’s totally fine, we can still give it a new lease of life.

Does the rug have to be bagged?

Yes please, using the packaging and returns label we send to you. This is really important, as our courier will not be able to accept rugs that have not been packed. We are able to recycle the packaging too!

What happens to my rug?

Your rug is returned to our production facility in Yorkshire, where we prepare ready to send to our recycling partners.

*Terms & Conditions – £10 off full price items only. Offer applied at basket with valid Promotional code. Maximum of one use per customer, per Promotional code. Online redeemable only offer. Offer cannot be used alongside any other promotions. Excludes sale. Available while stocks last. This offer is not available to deliveries outside of the UK. Valid for 90 days from issue. Relay reserves the right to withdraw this offer at any time.